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What is a project?
A project is the set of proposed or installed energy efficiency measures or other improvements necessary to produce energy savings under the program contained in one program application. One project may contain energy efficiency measures at more than one customer site, as long as the customers and sites represented in each project are similar. For the Hard-to-Reach program, a project must include measures that control energy waste by making improvements to the structural envelope. This includes installing ceiling, wall or floor insulation; reducing air infiltration, and improving the efficiency of HVAC ducts.

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Who may participate in the Hard-to-Reach Standard Offer Program?
The following types of organizations are eligible to participate as Project Sponsors in the HTR SOP: National energy service companies, including unregulated utility subsidiariesLocal contractors or ESCOsQualified not-for-profit housing or social service organizationsNational or local companies that manufacture or distribute energy-related products (e.g., lighting, HVAC) or services (e.g., construction, financing)Retailers are also eligible if they install the particular energy-efficiency products sold as part of this program.

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Does the customer site for a project have to purchase their energy from Entergy?
No. Any customer that receives distribution and transmission service from Entergy's distribution utility in Texas can be a host customer. Selecting Entergy as your Retail Electric Provider is not a requirement.

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What is the maximum amount of incentive funding one Project Sponsor can reserve?
No project sponsor and its affiliates may reserve more than 20 percent of the total HTR SOP funding, less the Small Project set-aside.

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What is the definition of an "affiliate"?
The PUCT has provided the following interpretation of the term "affiliate ".

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When are incentive payments made?
For projects that are based on deemed savings, Project Sponsors submit Project Implementation Reports and invoices monthly. Entergy will review reports and process payments within 45 days. For projects that are based on measured energy savings, Project Sponsors receive 40% of the incentives after the project is installed, documented and verified. Project Sponsors receive the balance of the incentive after performance activities are completed, that is, after the savings are measured and verified.

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What is the minimum size project?
Each project must be expected to save at least 15 kW on-peak between June and September, 1 p.m. to 7 p.m., weekdays.

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When can projects be combined or aggregated into a single application?
Different project sites may be combined into one application if the sites have identical proposed energy efficiency measures, similar functions, and similar operating conditions.

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What types of energy efficiency measures are eligible for incentives?
The HTR SOP is designed to allow a wide range of energy efficiency measures and technologies in retrofit applications to receive funding. However, a measure that controls the energy waste from the residential structure must be installed. This can include insulating the ceiling, exterior walls, or floor of a pier and beam construction. It can also include measures to reduce air infiltration, such as weatherstripping, and measures to improve the efficiency of HVAC ducts.

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When can a proposed project be installed?
A project cannot be installed until Entergy has approved the Project Sponsor's application and executed a HTR SOP Agreement and the Project Sponsor has supplied Entergy with notification of insurance coverage.

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How can I participate in the HTR SOP?
Eligible entities can start the participation process by submitting a Project Application to Entergy to reserve funding based on the expected energy savings for a proposed project during a 12-month period in the program. If you are interested in learning more about the participation process, please visit the Participation Requirements section of this site. You may also view and download enrollment materials. If you have any questions, please contact us.

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Can a Project Sponsor participate in multiple programs?
Yes, but the Project Sponsor will be subject to the funding limitations set by the individual programs.

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What can I do to complain about Entergy's administration of the HTR SOP?
You should first contact the Program Manager to discuss your concerns. You may file a formal complaint by contacting the PUCT's Office of Consumer Protection.