Resources
FORMS
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DOCUMENTS
FAQ's
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Who may participate in the Res/Com Standard
Offer Program?
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Does the customer site for a project have to
purchase their energy from Entergy?
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How does Entergy decide which projects to fund?
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When are incentive payments made?
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When can a proposed project be installed?
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How can I participate in the Res/Com Standard
Offer Program?
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Can I work with Hard-to-Reach customers in the
Res/Com SOP?
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Do I have to notify Entergy beforehand of work
to be done in multi-family properties?
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What can I do to complain about Entergy's
administration of the Res/Com SOP?
1. Who may participate in the Res/Com Standard Offer
Program?
The following types of organizations are eligible to
participate as Project Sponsors in the Res/Com Program:
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National energy service companies, including unregulated utility subsidiaries
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Local contractors or ESCOs
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National or local companies that manufacture or distribute energy-related
products (e.g., lighting, HVAC) or services (e.g., construction, financing)
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Retailers are also eligible if they install the particular energy-efficiency
products sols as part of this program.
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2. Does the customer site for a project have to purchase
their energy from Entergy?
No. Any customer that receives distribution and transmission service from
Entergy's distribution utility in Texas can be a host customer. Selecting
Entergy as your Retail Electric Provider is not a requirement.
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3. How does Entergy decide which projects to fund?
Entergy reviews Project Applications for customer and measure eligibility.
Funds are reserved on a first-come, first-served basis until they are fully
allocated.
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4. When are incentive payments made?
For projects that are based on deemed, or stipulated, savings, Project
Sponsors submit Project Implementation Reports (PIR) and invoices monthly.
Entergy will review reports and process payments within 45 days. For projects
that are based on measured energy savings, Project Sponsors receive 40% of the
incentives after the project is installed, documented and verified. Project
Sponsors receive the balance of the incentive after performance activities are
completed, that is, after the savings are measured and verified.
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5. When can a proposed project be installed?
A project cannot be installed until Entergy has approved the Project Sponsor's
application and executed a Res/Com SOP Agreement and the Project Sponsor has
supplied Entergy with notification of insurance coverage. Entergy will provide
the Project Sponsor with written notification to proceed.
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6. How can I participate in the Res/Com SOP?
Eligible entities can start the participation process by submitting a Project
Application to Entergy to reserve funding based on the expected energy savings
for a proposed project during a 12-month period in the program. If you are
interested in learning more about the participation process, please visit the
Participation Requirements section of this site. You may also view and
download enrollment materials. If you have any questions, please contact us.
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7. Can I work with Hard-to-Reach customers in the Res/Com
SOP?
Only if you are doing new construction, "affordable housing" projects.
Entergy has allocated its funding for Hard-to-Reach customers to the
Hard-to-Reach SOP.
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8. Do I have to notify Entergy beforehand of work to be
done in multi-family properties?
Yes.
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9. What can I do to complain about Entergy's
administration of the Res/Com SOP?
You should first contact the Program Manager to discuss your concerns. You may
file a formal complaint by contacting the PUCT's Office of Consumer Protection.
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