Establishing New Electric Service at a New Location: Guidelines for Houses and Manufactured Homes
These guidelines are provided to help guide you through the process for
obtaining electric service for a newly constructed home or a relocated
manufactured home in Entergy’s service area. They specify the information that
you need to have when applying for service and provide you answers to specific
questions that you may have. To help speed up the process please have all the
necessary information at the time you call 1-800-ENTERGY. Select menu option
3, then 2, 2, 2.
Step 1 – Provide Required Information. Please be prepared to
provide the following information:
Valid street address. We prefer a “911” home or manufactured home street
address issued by the local authority. If the home is built in a new
subdivision, please provide the lot and block number as well. In cases where
the “911” address is not issued, provide a good description of how we can
locate the property. Entergy will set up your service and wait for the receipt
of the “911” address assignment. You will need to call us again when the
address is permanently assigned so that we may update our records.
Note: Make sure the address is visibly posted on the site or it could delay
the service installation. Normally, you can post it on a mailbox or a sign in
Mailing address (if your mailing address is different from the street address
Name that you intend to register your electric service. The requirements are:
The person must be at least 18 years of age.
Entergy will check with a national credit agency to determine if a deposit is
necessary. If a deposit is required, it will appear on your first month's
bill. Click here for the deposit amount.
You will be asked to provide the following identification information on the
individual in whose name your service is to be placed.
Drivers license number and state of issue
Social Security number
Date of birth
Daytime telephone number or a contact person (to reach you should a question
arise concerning your service or location). If we cannot reach you your
service may be delayed.
Directions to the property including directional street address (e.g., South
Main or North Main Street).
What size of electric service do you require? (100, 200, etc. amp service).
Is the electrical service classified underground or overhead?
Is lot cleared of debris?
Step 2 – Determine Electric Service Requirements.
Is your request for temporary or permanent electric service?
Has the temporary pole been set at your location?
Is the meter base set and ready for service?
Is the transformer within 200 feet of the meter?
Is the service pole on the same side of the road and within 75 feet of the
Can Entergy run its line without going over trees or the building structure?
If a lot, is there a house on either side of the lot?
Will the underground service feed from an overhead or underground service
Has the permanent underground service wire been set?
Is the meter loop within 200 feet of an established source?
Will you or Entergy trench the premises and lay the underground conduit? If
you are providing the trench you must ensure that underground wire is pulled
through the conduit?
For a lot, is there a house on either side of the lot?
Step 3 – Review Permit or Approval Requirements
A permit may be required from
your city or county. If so, any required inspections or permits must be made
before Entergy can connect your electric service. Entergy must receive the
permit or approval from the permitting authority before establishing your
service. Entergy will notify you by telephone when we receive your permit or
For temporary service, most local authorities require that a permit or
approval be issued.
If a permit is required, Entergy must place a “hold” on your electric service
request. When we receive the required permits or approval(s) then we shall
notify you by telephone that your permit or approval was received and the
scheduled service connection date. Please provide a good telephone number so
that we can inform you of the permit or approval receipt and your scheduled
service date. Keep in mind that routine service is normally connected within
two business days of submitting the request if additional work is not required
for design or underground.
Step 4 – Establishing the Electric Service Request – What to
Provide Entergy at least a three-business day advanced notice for establishing
temporary or permanent service to your house or manufactured home if you
already have received the required permits or approvals.
If you have not yet applied for the inspections/permits or approvals and they
are required, we must place your new service order on hold until they are
received. When received, electric service is normally connected within three
business days thereafter, provided that additional work is not required for
design or underground. Entergy will notify you by telephone when we receive
your permit or approval and provide you the date that we will have services
connected. Please provide a good telephone number that we can reach you.
Connect fees. A small fee will be collected on your first bill to energize
your home. The Public Utility Commission of Texas has authorized a connect fee
of $18 for each meter. There is a $45 connection fee for setup and removal of
a temporary meter
Step 5 – Additional Program Options
You are invited to examine our programs online or discuss them with our
representatives if you apply for service over the telephone. Once your service
is established you can also revisit this website and apply online.
For more information, go to Customer Service