Payment extension

Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Request an extension through myEntergy.

Deferred payment arrangement

Qualifying customers that are experiencing financial hardship may be eligible to take up to four months to pay their current bill and/or unpaid balances. Request a Deferred Payment Arrangement using one of the options below.

  • Call 1-800-ENTERGY (1-800-368-3749) and follow our automated response system billing and payment menu.
  • Select Deferred Payment on the Entergy Mobile App.
  • Request a deferred payment arrangement through myEntergy.

Level billing

Level Billing averages your monthly Entergy bill over a rolling twelve-month period, so your bill is around the same amount each month. Choose one of the options below to enroll.  

  • Enroll in Level Billing through myEntergy.
  • Call 1-800-ENTERGY (1-800-368-3749) to speak with an agent about the program.

Reconnect fee quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749).

Deposit requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.

Bill payment assistance

When your income won’t stretch any further, help is available. See below for programs available to assist with your energy costs.

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day. 

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals.

To find a local organization where you can apply for help, click here.

The CEAP program (LIHEAP)

The Comprehensive Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs to meet their home energy costs by making payments directly to energy suppliers.

Both homeowner and renter households are eligible to receive CEAP assistance. The household's annual income must be at or below 150% of federal poverty level. Energy costs must also be documented. 

Homeowners Assistance Fund

The Homeowners Assistance Fund makes available $9.961 billion for states to provide relief for our country’s most vulnerable homeowners. The purpose of the program is to prevent mortgage delinquencies and defaults, foreclosures, loss of utilities or home energy services, and displacement of homeowners experiencing financial hardship after January 21, 2020.

An eligible household is defined as a mortgage holder household in which at least one or more individuals has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship after January 21, 2020; has fallen behind on one or more mortgage loan, property tax, property insurance and/or HOA/condo association payments; and has a household income at or below 100% of the area median or 100% of the median income for the United States ($79,900), whichever is greater. Income thresholds can be found here.

An application for homeowners’ assistance may be submitted by eligible households, and funds will be paid directly to mortgage servicers, property charge payees and utility service providers as applicable.

Texas residents can learn more and apply online for the program through the Texas Department of Housing and Community Affairs at www.texashomeownerassistance.com.

Other helpful programs

Free tax preparation

Entergy works alongside community partners to promote the Internal Revenue Service’s Volunteer Income Tax Assistance program. Our IRS-certified volunteers will help make sure you get the full refund you deserve. To find a free tax preparation site near you, visit entergy.com/freetaxhelp.

Weatherization assistance program

This federally-funded program administered through community action agencies primarily focuses on helping elderly, disabled and low-income Texans make their homes more energy efficient. After an energy audit of a qualified resident's home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.

Certified medical emergency

This program allows for electric service to be continued for up to thirty days for any qualifying customer whose disconnection would cause a medical emergency. To qualify for this benefit, the customer must provide a medical certificate from a physician. Call 1-800-ENTERGY (1-800-368-3749) to request a form for your doctor to fill out to be returned to Entergy.