Payment Extension

Qualifying customers who need additional time to pay their bill can call our automated answering system at 1-800-ENTERGY (1-800-368-3749) or request an extension through myAccount.

Sign up through myAccount:


Deferred Payment

Talk with us about your situation and we may be able to make deferred payment arrangements.

  • Call 1-800-ENTERGY (1-800-368-3749)

Reconnect Fee Quote

We can let you know exactly how much it will cost to reconnect residential service. Call 1-800-ENTERGY (1-800-368-3749)


Deposit Requirements

Entergy customers start using electricity before paying for it, therefore customers requesting new service may be required to make a security deposit.


Low Income Information

Entergy works closely with low-income advocates to help customers who meet certain income criteria and need assistance handling their energy costs.

Bill Payment Assistance Agencies

Agencies available for customers to apply for assistance paying their electric bill.

The Power to Care

No one should have to choose between food or medicine and electricity. But sadly, many of our elderly and disabled neighbors living on low or fixed incomes face these choices every day. 

Through Entergy's The Power to Care program, local nonprofit agencies are able to provide emergency bill payment assistance to seniors and disabled individuals in crisis. None of the donations are used for fundraising or administrative purposes, so 100 percent of your contribution will go to help those in need. 

When you give, Entergy shareholders will match your gift, up to $500,000, doubling the impact of your contribution. Together, we have the power to provide immediate help and hope for those in need.

Just click here to donate. It’s a small thing you can do to make a big difference in someone’s life. To find a local community action agency where you can apply for help, click here.

The LIHEAP Program 

The Low Income Home Energy Assistance Program assists low-income households, particularly those with the lowest incomes and disproportionately highest energy costs to meet their home energy costs by making payments directly to energy suppliers.

Both homeowner and renter households are eligible to receive LIHEAP assistance. The household's annual income must be at or below 150% of federal poverty level. Energy costs must also be documented. 

Click here for a list of local community action agencies in your area.


Other Helpful Programs

Weatherization Assistance Program 

This federally-funded program run through community action agencies primarily focuses on helping elderly, disabled and low-income Texans make their homes more energy efficient. After an energy audit of a qualified resident’s home, the program will pay for installation of the most cost-effective energy efficiency measures. For additional information, call 1-800-421-0762 or get in touch with your local community action agency.

Have you received all your tax credits from the last 3 years? 

If you qualify for the Earned Income Tax Credit (EITC), and you did not file for it in the previous three years, you may be eligible to receive anywhere from $390 to $4,300 for each year not filed. File an amended return and receive a refund now by first determining if you and your family are eligible for this credit. Then, complete the Amended U.S. Individual Income Tax Return Form 1040X, which you can download from the IRS Web site or pick up from an IRS office in your area.

For more information about claiming EITC for previous years, contact your local IRS office. To find the IRS office closest to you, access www.irs.gov/localcontacts or call 1-800-829-1040.

How to Build Wealth with Help

Want to save money and invest in a home, college education or your own small business but need a little help? Consider participating in an Individual Development Account (IDA) program. IDAs are matched savings accounts designed to encourage working individuals and families of limited means save money for specific purposes. Click here to learn more about the programs in Texas.