Click here for frequently asked questions about "myAccount," our service that enables you to view your bill, pay your bill and manage your account online.
Click here for frequently asked questions about "View Outages."
Q. I occasionally see a person in my back yard checking my meter(s). How do I know that the person is an Entergy employee?
A. Our service personnel have an Entergy logo on their shirt. You may also see their truck parked in front of your house with the Entergy logo and name on the side panel. Both our service personnel and meter readers carry a picture identification card. In addition, the meter readers have their company’s name, logo and Entergy’s logo on their shirt with the words “Meter Reader” printed on the back. Their truck will display both Entergy’s and their company’s logo. Should you have doubts please contact Entergy at 1-800-Entergy.
Q. Why is my meter not read on the same day of each month?
A. Generally, your meter is read on the same day each month. Each meter is allocated to a daily reading cycle. Weather and the seasons may put our meter readers behind schedule. We do not read meters after dark, so on bad weather days and short daylight days (e.g., December), or due to limited access to your meter (a locked gate for example), we may fall one-to-three days behind in making the reading. After the meter is read the readings are checked to ensure their validity, and then approved for billing.
Q. Why does my electric bill sometimes state that it is estimated? What does this mean? How do you correct your estimation errors?
A. On occasions Entergy must estimate your meter reading because of bad weather (major storm) or your meter was temporarily not accessible (locked gate or dog in the yard). Estimation involves the use of prior usage information and a prediction model to estimate what your meter readings would be under similar circumstances. If your reading was underestimated or overestimated, it will be corrected with the next actual meter reading. Because the meter reading determines your electric bill's usage and is a factor in determining the billed amount, estimating your usage is what we mean when your bill states it is "estimated". In rare situations we may have to estimate your reading if the metering equipment is damaged or malfunctions.
Q. How do you ensure the accuracy of my meter and meter reading?
A. Our meter shops periodically test customer meters to identify malfunctions that could result in inaccurate readings. Entergy's regulators require that we test a random number of meters each year. In addition, prior to being returned to service, all meters are refurbished and tested for accuracy. Finally, each month that your meter is read, the readings are compared to previous months and historical readings to verify their reasonableness.
Q. My electric bill seems high. How can this be since I have not changed my thermostats nor done anything different?
A. Many variables influence the size of your electric bill. Residential customers’ electric usage patterns are relatively stable, but do experience seasonal variation during the summer and winter months. Seasonal variations resulting in high energy usage (that translates to high bills) occur during the hot summer months. Lower usage/bills are experienced in the milder seasons (October, November, April and May). Aside from these seasonal patterns, the severity of the weather (extremely hot or cold) will impact your electric usage and the bill. Customers that have older air conditioning and/or heating systems may experience higher bills as fuel costs rise. This is because the energy efficiency of the older systems tends to be low. Newer air conditioning and heating equipment as well as appliances (e.g., a refrigerator) provide greater efficiency and energy savings as they use electricity more sparingly yet yield the same comfort levels. Please click here to calculate your current energy usage and compare this with the usage of more efficient equipment.
Q. Why does my electric billing amount change greatly, month-to-month?
A. Your electric bill is based on how much energy you consume. Electric usage depends on your family size, lifestyle, comfort level desired, and the weather. Of course family size impacts your demand for hot water, cooking, refrigeration, clothes washing and drying as well as bathing. Your comfort level determines the intensity that you utilize the cooling and heating systems in your home. The weather varies by seasons, requiring more electric cooling and less lighting in the summer, while the winter may require more hot water, heating, entertaining, as well as lighting. In addition, the amount you are billed will also depend on the cost of fuel (e.g., natural gas) that Entergy uses to produce your electricity. Finally, be aware of the number of days on which your meter reading was determined. These can vary up to five days. All the aforementioned variables impact your monthly electric bill amount.
Q. Does Entergy have programs to help me reduce my bill? Where do I find these services?
A. Energy calculators and energy saving tips are available here.
Q. Can I get an extension?
A. On occasion you may face unexpected hardships that impact your ability to make planned payments for your utility service. We recognize that each customer’s situation and needs are unique, and offer customers the opportunity to extend their payment due date when these circumstances arise. Customers seeking to understand their account status and to seek an extension can use our automated system to request an extension or contact us at 1-800 ENTERGY (1-800-368-3749).
Q. Can we stop a draw draft and start up later? Can we stop draw draft for only one month?
A. If you stop draw draft, you will have to re-enroll at a later date if you wish to re-instate the service. If the draft is scheduled to draw within seven days, the current draft has been sent to the bank for processing and we may not be able to stop it. Entergy requires 30 days notice prior to discontinuing this service.
Q. I signed up for your e-bill (electronic billing) service and my bills stopped coming in the mail. What happened?
A. Entergy’s e-bill service provides an electronic bill only, which is sent to you monthly by e-mail. This bill delivery provision is a condition of your electronic billing service.
Q. What type of billing options are available to me?
A. Entergy offers its customers a wide variety of options. Please click here for a description of each option.
Q. Can I change the date that my bill would be due each month? I live on a fixed income and my check comes at the first of the month, but your bill is due around the 20th of each month.
A. Yes, Entergy understands that some customers receive their income checks on a monthly basis. Our Pick-A-Date program provides you the ability to select a billing date that best suites your situation. Once set up in the program your account will bill on the date selected. You can sign up for Pick A Date by logging on to myAccount.
Q. Why is there a late charge on my bill?
A. Due to the nature of electricity and gas service, customers first use the service and then pay for their usage the next month. When a customer pays their bill late, Entergy incurs additional expense related to interest, financial exposure and collection activities. The customer late charge is to help defray these added costs.
Q. What is the customer charge on my bill?
A. The customer charge is an approved charge that allows Entergy Texas to recover some of the fixed costs directly attributable to serving an individual customer (excluding KwH or KW charges) such as: meter reading, maintaining customer records, billing, customer service, and service drops.
Q. What are the energy and the fuel charges on my bill?
A. The energy charge covers the cost of operating and maintaining Entergy’s system. For electricity, this includes the cost of power plants and power lines. To calculate the electric energy charge, multiply the total number of kilowatt hours (kWh) used during the monthly billing period by the current rate per kWh.
The fuel charges on your bill cover the cost for the fuel needed to generate electricity and any purchased power acquired to meet customer needs. This charge is a dollar-for-dollar pass through to the customer and is closely regulated. Entergy does not profit from the monies collected through the fuel charge.
Q. Why are you always asking for my Social Security number when I call?
A. We appreciate having you as a customer and take precautions to protect your identity. Our representatives request your social security number, or part of it, to confirm with whom they are speaking. This prevents accidentally giving your private information to an unauthorized person.
Q. How can I get a copy of my bill?
A. You can call Entergy and request a copy of your bill. If you are on the e-billing system, your bill was provided to you via e-mail. In the future you can obtain a duplicate copy of your current bill using Entergy’s Interactive Voice Response Unit. By selecting option 1, residential, and option 1 again, account or billing, you can then select duplicate bill from the options provided.
Q. If I use auto bank draft, how will I know when the payment is drafted?
A. The bank draft is always drawn on your due date, which is reflected on the detachable section of your Entergy bill. If you are on Pick a Date, the auto bank draft is drawn on the date that you have chosen, provided your chosen date is not a federal holiday or weekend. If so, it will draft on the following business day.
Q. What if I want to discontinue auto bank draft?
A. Please contact us at 1-800-ENTERGY 30 days prior to your desire to discontinue the service. Our representative will be happy to fulfill your request.
Q. My spouse was recently laid off from work. What can I do if I don’t have enough money on hand to pay my current bill?
A. Please call 1-800-ENTERGY. Our representatives can assess your situation and provide you with options as well as contacts to help you through this period of time.
For Entergy Gulf States Texas - If there is a sign on the premises relating to product(s) sold and/or services rendered by the business, then a separate meter must be installed for the business electricity consumption and a separate non-residential rate will be applied to the consumption. These charges would be in addition to your residential usage/billing.
Q. Why am I now seeing a charge for a Hurricane Reconstruction Cost or a System Restoration Costs?
A. Entergy recently upgraded its customer care system, which resulted in a new bill format. Due to this upgrade, some bills are now showing specific riders; however, this is not a new charge. In order to simplify the bill format in the past, this was previously a cost that was summarized into the energy charge on your bill. The Hurricane Reconstruction Costs rider has been a part of customer bills since 2007. The HRC rider was implemented to support the recovery of costs incurred as a result of restoration efforts after Hurricane Rita. The System Restoration Costs rider has been a part of customer bills since 2009. The SRC rider was implemented to support the recovery of costs incurred as a result of restoration efforts after Hurricanes Ike and Gustav.
Q. When was this approved?
A. The HRC is a special mechanism to recover costs through the low cost method of financing called securitization that was allowed by the Texas Legislature and approved by the Public Utility Commission. Securitization is a way to save customers money compared to other forms of financing. On Dec. 1, 2006, the Public Utility Commission allowed Entergy Texas to recover $352 million in hurricane recovery costs associated with Hurricane Rita. Entergy has been recovering these costs through the Hurricane restoration rider which was a part of the energy charge on your bill. This charge will roll off of customers’ bills in 2022.
Like the HRC, the SRC rider is a special mechanism to recover costs through the low cost method of financing called securitization that was allowed by the Texas Legislature and approved by the Public Utility Commission. Securitization is a way to save customers money compared to other forms of financing. On Aug. 18, 2009, the Public Utility Commission allowed Entergy Texas to recover $566 million in hurricane recovery costs associated with Hurricanes Ike and Gustav. Entergy has been recovering these costs through the System Restoration Cost rider, which was a part of the energy charge on customer bills. This charge will roll off of customers’ bills in 2024.
For more information on the charges that make up your bill, you can visit here.
Q. Why haven’t I received credit for the payment I mailed, or why haven’t you cashed my check?
A. Delivery of your payment to Entergy by the postal service may have been delayed for some reason. Please use our automated telephone system to check your account balance later in the week to determine if your missing payment has been received.
Q. What if my payment is returned in the mail?
A. Please resend your payment. The US Postal Service assures us it has resolved the issue. Or you can pay at a Quick Pay Center or take advantage of our on-line billing service.
Q. Will my service be interrupted if I do not make another payment?
A. Any subsequent bills you receive would show the amount in question as a previous balance if the payment has not been delivered by the Postal Service. However, we would mail you a late notice, sometimes called a disconnect notice, before your service is ever interrupted.
Q. Should I stop payment on the check I mailed you previously?
A. We would encourage you to discuss the pros and cons of stop payment with your bank. If your check is ultimately received by Entergy, we would process the check and credit your account, so you will not lose the money.
Q. But I mailed a money order, what should I do?
A. If you retained the receipt for your money order, you can return to the place of purchase to declare it lost. If you, however, do not have your receipt, the vendor who sold you the money order is likely to have retained purchase records that will help you identify the number of the money order so that you can have it replaced.
Q. Should I mail this new payment?
A. You should continue to have confidence in your ability to mail future payments and have them properly and promptly credited to your account. Also, you have available our convenient Quick Pay Centers and our Internet Billing program. Another way to save time and stamps for the future is to consider our checking account draft service which is free of charge. The nice thing about check draft is that it is never drawn from your account until the very last day to pay, your due date, on your bill.
Q. If my other check does arrive, and you do credit it to my account, can I call you and have you refund that money to me by sending me a check?
A. Because of the amount of time required to request a check, have it approved and produced, processed and mailed to you, you will find that the credit we apply to your account will offset your next month’s bill so that a full payment will not be necessary. Most customers find that they have received credit and offset a necessary payment before a check would arrive. Generally, checks are not issued for refunds on accounts with the exception of significant overpayments not likely to clear within a month and for refunds on overpayments of final accounts.
Q. How do I find the balance on my account?
A. Your bill provides a balance due statement. You can also call 1-800-Entergy and use the Interactive Voice Response Unit by selecting residential option 1, and account or billing information, option 1 again. You can also speak with an Entergy representative.
Q. Where do I mail my payment?
A. Mail a check or money order (never send cash through the mail) using the envelope that accompanied your bill, along with a standard first class mail stamp. If the remittance envelope is not available send the payment to the address below:
Entergy Texas, Inc.
PO Box 8104
Baton Rouge, Louisiana 70891-8104
Q. What is a Quick Pay Center?
A. A Quick Pay Center (QPC) is a business partner of Entergy that enables our customers to conveniently pay their Entergy bill at business locations close to their home or work. The QPC will take your payment, provide you a receipt and notify Entergy of payment receipt within 20 minutes of your payment.
Q. I want to pay my bill in person in order to make sure it is received. Where is the nearest Quick Pay Center?
A. Click here for a list.
Q. If I pay on-line through my banking institution, how long does it take my payment to post?
A. This depends entirely upon your banking institution. Please check with them. Today, most electronic (on-line) bill paying systems take three-to-four days to post to Entergy. We expect this time will shorten over time.
Q. If I received a disconnect notice stating I had to pay by Friday, how many days before Friday must I pay to ensure you do not disconnect my power?
A. It is advisable to pay at least one day prior to the disconnect date to ensure no interruption of service.
Q. What is the BillMatrix service?
A. BillMatrix takes Entergy payments over the telephone. While you will be paying your account with Entergy, Entergy passes the full amount of the fee to BillMatrix. The service fee is $2.95 for all forms of payment.
Q. What payment methods can I use?
A. MasterCard, VISA or Discover credit, debit or ATM card. BillMatrix will also accept payments made on your bank checking accounts. If you pay by electronic check, your payment will come out of your account right away.
Q. What information do I need to use the system?
A. You need your Entergy account number and your QPC code (found on the upper right-hand corner of your bill statement). If paying by credit/debit card, you will also need your credit/debit card billing zip code.
Q. When will the payment be posted on my account?
A. All payments made from 7 a.m. to 7 p.m. will be posted immediately to your account (except on weekends and holidays). For payments made after 7 p.m., the payment will be posted the next business day (except on weekends and holidays).
Q. If I need help with the BillMatrix transaction, what do I do?
A. Phone transactions will offer BillMatrix customer service help during regular business hours, Monday through Friday, from 7 a.m. until 7 p.m, excluding holidays. The toll-free customer service line number is 1-800-446-1373.
Q. If I have been disconnected for non-payment, what should I do?
A. If your service has been disconnected and you pay the full amount, a reconnect will be automatically generated. The BillMatrix payment option would be the most convenient and fastest option if you have been disconnected for non-payment.
Q. If I incorrectly make a payment on my Entergy bill through BillMatrix, how do I get the payment corrected?
A. If the error was discovered before 7:00 pm on the same day as the payment, you should call the BillMatrix customer service line. If the error was discovered after the 7:00 pm cut-off, you should speak to an Entergy customer service representative.
Permits and Deposits
What is a valid street address?
Your governmental authority is establishing specific street numbers to all locations so that they can precisely locate the address in times of emergencies, i.e., when one dials 911 to report an emergency. The “911” address is what we refer to as a valid street address. A valid street address is critical in allowing Entergy to connect service. Further, if service is for a newly constructed facility, a valid street address may be required by the permitting agency before a permit or approval allowing for connection will be issued. (See below for a discussion of permitting requirements.)
What are your Deposit Requirements and why is a deposit necessary?
Please click here for more information about deposits.
What is a permit or an approval?
A permit or approval is written authorization from the governing authority that their requirements to receive electric services have been met. Generally, an inspection of the property, including an inspection of electrical connections, is required to secure a permit or approval. Once a permit or approval is received from the governing authority by Entergy, Entergy may proceed with providing electric service to your facility according to established procedures.
Why are permits or approvals required?
Many cities and counties require a permit or an approval to receive electric service to ensure the safety of the individual and his/her family who are moving into the premise.
Who is responsible for inspecting my property if a permit is required?
According to your permitting agency, an electrician or one of their officials will be responsible for the permit. Please contact your city or county representatives for more information on permitting.
How long will it normally take to get a permit or approval?
The time will vary depending on your governmental authority, the season and the work to be accomplished. Expect some delays in the spring to fall timeframe due to the volume of requests. For most entities, the permit or approval process will be completed in two days.
What is Entergy’s process when they receive a permit or approval?
When Entergy receives your permit or approval, it verifies the address and the account information. If all information is correct, Entergy releases your service order to be worked and calls you, notifying you that the permit or approval was received and the date that your service connection is scheduled. In most cases, if there is no service work required we would release your work order and it should be completed within two business days. If Entergy must provide additional work to establish service, your work order shall be completed within 3-15 business days. Should specific design work be required at your site, Entergy’s engineering department completes the design and contacts you with the date that service shall be connected and possible costs for which the customer may be responsible.
How does Entergy inform me that my permit or approval is received and the service will be connected?
Entergy will contact you by telephone on the number you provided when the permits or approval(s) has/have been received. You will be advised of the date that your service will be connected at that time.
How long can I leave services on at a previous location without it being cut-off?
Normally 15 days. If you are the customer of record, you will be responsible for any charges associated with this service until the time that it is cut-off.
How do I determine the size of electric service required?
You should have an electrician make this determination. In general, a 200 Amp service is for larger homes, total electric homes, total electric manufactured homes, and small businesses. The greater the amperage, the more electric devices that can be used. The 100 Amp service is used in some older homes or homes that do not use electric heat or water heating.
What is temporary service?
Temporary service is electric service provided simply to a construction contractor during the construction of a home or facility. The contractor is responsible for costs associated with the temporary service connections and for the electric service which, if the construction is for a single family residence, is billed on an applicable commercial rate. Once construction is completed, the service is switched to the homeowner’s name and the appropriate residential service requirements apply.
What is permanent service?
Permanent service refers to the class of electric service (permanent or temporary) that will be connected to your home or business. Normally, you apply for permanent service when moving in a new or existing home, manufactured home or commercial building. (Also, see "Temporary Service" above.)
What is the meter base and how would I know if it is ready for service?
The meter base holds the meter. The customer is responsible for installing and for any repairs needed to the meter base. Entergy will install the meter. Under regulatory requirements related to electric service, Entergy must have access to the meter and any of its other equipment at any given time.
What is underground service? Overhead service?
An overhead service is the method by which the electrical power comes to a particular area, subdivision, or individual customer. Overhead will include the poles, wire, and transformers, all located above ground. An underground service is the method by which the electrical power comes to a particular area, subdivision, or individual customer. Underground will include the wire (located underground) and transformers (generally above ground).
What must I do to clear my lot of debris?
If Entergy cannot access the area with its equipment, it will be unable to provide prompt service. Tree clippings or other debris in the way creates hazards for Entergy employees.
What is a transformer?
A transformer is the device that takes high voltage power and reduces (transforms) the voltage to a usable value. For overhead service, it will be the generally gray, cylindrical shaped object on the pole near the top. For underground service, it will be a green and square box located above ground.
Why is there a 200 foot requirement? (i.e., the electric service line must be no longer than 200 feet?)
The 200-foot requirement is to prevent customers from having an electrical service line that will be too long and cause them future electric problems.
Why must Entergy run the electrical service without crossing over a building structure or going through the trees?
Safety and reliability of electric service are important to Entergy. To ensure safety and reliability, Entergy is governed by certain national standards that all electric utilities must follow. The National Electrical Safety Code governs how close electric lines can be to all types of objects. Structures are included in this standard. It is better to be on the safe side when it comes to electric lines. Most customers do not know the voltage of the wires over a structure. The wires may cause a safety hazard to the customer and the public. Other interferences, like trees and animal nests that cause outages, affect reliability. Some conductors (electric wires) may already go through trees today, but they will eventually cause problems tomorrow. The best practice for all is to keep Entergy’s electric lines away from trees.
What is involved with digging the trench, laying the underground conduit and pulling the conductor?
The trench is the ditch where either the conduit, in which the wire is placed, or the conductor, if it is direct buried, is laid. The string in the conduit is literally that. It is an 80# test nylon rope that is used to pull the conductors in the conduit.
What holidays does Entergy observe and will not be able to turn-on or turn-off electric service?
Entergy performs turn-on/turn-off services Monday through Friday. Entergy observes the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Please make sure your requested service date does not fall on a weekend or holiday.
Q. How do I send my resume to Entergy or apply for a job?
A. Go to Entergy Corporation's Job Postings page.
Q. Where can I find information concerning Affiliate Rules/Codes of Conduct?
A. Please click here.